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1. Are these equipment upgrades required?

Yes. New technology has recently come available that will significantly improve the consistency of transmission of water meter data to the water billing system. For the community to properly adopt this technology, all homes need to be using the same system. With thousands more homes coming in the next few decades, it is important for the community to adopt this new technology now instead of waiting for even more homes to come online with the current technology.

2. Who will be performing the work?

A Siemens technician will be performing the work in your home. Siemens is a critical technology partner for Sterling Ranch and their technicians are some of the best in the business.

3. How long will the equipment upgrades take?

Once the Siemens technician arrives at your home, the equipment upgrades should take approximately 2 hours.

4. Will I be able to use internet while the upgrade is taking place?

The technician will need to shut off a circuit breaker to perform the necessary electrical work. If your internet is utilizing that same circuit breaker, you will not be able to access the internet for approximately 45 minutes while electrical work is being performed. Because of this, we strongly recommend not scheduling critical tasks that will require internet access or VoIP phone use during your service window.

5. What can I do to prepare?

In order to minimize the time required, prior to the technician’s arrival please clear adequate space (at least 3 square feet) around your water meter panel, electrical breaker box, and STEWARD equipment. This equipment is typically located in the basement. If you do not have a basement, the equipment is typically located in the garage.

6. What information should I be ready to share?

Please be prepared to provide your STEWARD login credentials and your Wi-Fi network name and password to the technician. If you have changed the default login to your CenturyLink ONT/modem’s admin portal, please be prepared to provide that information as well. If you would prefer not to share this information, please be prepared to input your credentials for the technician at the necessary times.

If you do not know your STEWARD login credentials, visit the Lumiere website.

7. Why are you removing the virtual private network (VPN) hardware?

The virtual private network (VPN) hardware was previously necessary to ensure proper encryption of water meter information during transmission to the water billing system. This is no longer the case as we are now able to use an alternate encryption method. We plan to remove the VPN hardware by default as removing it simplifies the network configuration within the home. However, if you feel strongly about keeping your VPN hardware, we will allow you to keep it.