Resident Services

  1. Jessica Towles

    Director of Community Experience and Resident Support

    Building community is Jessica’s passion - not just the building of homes but the lifestyle, camaraderie, and joy that comes when living in an active, engaged community. She is always busy overseeing Sterling Ranch’s forward-facing teams including communications, design review, community standards, parks, recreation, and open space management and interacting with residents. With over 20 years of community management experience, the love of her profession began at the age of 7 when she started worked in her aunts’ offices writing out rent receipts, and in her teenage years performing property inspections, managing pools and lifeguarding. Jessica’s drive and passion comes from learning how to walk again after breaking her neck in fifth grade. Rehab led to a love of competitive swimming, water polo and roller derby! She has a bachelor’s degree in Building Construction Contracting and Management from Purdue University. When Jessica is not working at Sterling Ranch, she loves volunteering with Habitat for Humanity, teaching for the Community Associations Institute, and spending time with her family.

  2. Jeanette Reynolds

    Administrative Coordinator

  3. Lynn Haner

    Communications Manager

    As the Communications Manager, Lynn oversees our internal and external communication strategies, working closely with all CAB departments to communicate key initiatives, programs, projects, and information. With over 30 years of marketing and communications experience in a variety of roles, Lynn also believes it is important to be of service to your community. She was the Executive Director of the Mile High Youth Corps, helping young adults achieve their potential through service and education, and most recently, the Communications Manager for a national low-income housing development and management company. Prior to moving to Denver, Lynn was the Director of Marketing for the Downtown Seattle Association and Assistant Director of Marketing and Communications for a Canadian hotel corporation headquartered in Calgary, Alberta. Lynn earned a Bachelor of Arts degree from the University of Washington, Seattle. She grew up in Lisbon, Portugal, as well as lived and worked in Canada, Mexico, Spain, the Republic of Ireland and Belgium. Lynn is a passionate practitioner of yoga, loves to travel and cook. 

  4. Heather Calme

    Senior Director of Builder and Community Standards

    Heather Calme is our Senior Director of Builder and Community Standards at Sterling Ranch. She oversees our community’s day-to-day building standards, maintaining relationships with the individual homebuilders, vendors, and residents. She has been designing and imagining the built world around her since she was big enough to run down the front walk for the Sunday edition of the newspaper and pour over the home section for design inspiration. The best part of her role at Sterling Ranch is partnering with the builders to turn a vision into a tangible product. She finds joy in the collaboration of the teams it takes to create homes in a neighborhood that is unique and beautiful. Prior to joining Sterling Ranch, she worked for B+Y Architects as a Project Manager on the initial visioning and land plan designs for Sterling Ranch. Heather earned a Master’s of Architecture degree from the University of Colorado, Denver and a Bachelor of Science degree in Design from the University of California, Davis. In her spare time, Heather can be found with a paint brush in hand, creating artwork she features at local art and craft fairs.

  5. Bethany Williams

    Director of Architectural Review & Community Standards

    As our Director of Architectural and Community Standards, Bethany works closely with homeowners who wish to make home improvements and ensure the plans are in compliance with the Sterling Ranch Code of Rules. The best part of her job is working with our residents to provide home improvement solutions and approvals to achieve the best outcomes for everyone. She began her career in property management as a receptionist and grew into managing single family homes, townhomes and luxury high-rise condos but always enjoyed the homeowner interaction. When not working at Sterling Ranch, Bethany volunteers with Ride for Hope and spends time with her teenage daughter and her German Shepherd Millie. Fun fact: Bethany used to compete in professional body building competitions and was nationally qualified to get her pro card.

  6. Jessica Ehlen

    Parks, Recreation, and Open Space Manager

    As our Parks, Recreation and Open Space Manager, Jess is a passionate believer that parks, recreation, and open spaces create a healthy environment for people, nature, and community to grow and flourish. She is always busy overseeing the needs and operations of facilities and common areas, working with our key community vendors, and supervising a staff team of 11 people. Jess loves her job because every day looks different – she especially enjoys meeting, connecting, and building relationships with staff, vendors, or our homeowners. Jess earned a bachelor’s degree from Crown College in Secondary Education and Teaching, where she played college volleyball. When Jess isn’t working at Sterling Ranch, you can find her going to a concert as a self-described concert junkie or catching a college football game as an avid fan. 

  7. Kelsey Stiltner

    Lifestyle Director

    As our Lifestyle Director, Kelsey is always busy creating, planning, and managing a full calendar of year-round activities and events. She loves her job because she believes all the activities, events and clubs at Sterling Ranch brings our residents together to make real, lasting friendships and build a strong community. A graduate of Benedictine College with a degree in Health and Physical Education, Kelsey was a four-year letter winning NAIA basketball player. She brings extensive lifestyle and recreational experience, with a history of working in non-profit organizations, volunteer management and fundraising. Kelsey lives in Castle Rock with her husband and three pups: Lucy, Buddy, and Pike. When she’s not managing events at Sterling Ranch, you’ll find Kelsey hiking, snowshoeing, or playing a round of golf.

  8. Whitney Matthies

    Facilities Maintenance Manager